Privacy Policy
At Forest Playground Equipment, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
Forest Playground Equipment is a trading style of Outdoor Places & Spaces Limited, registered in England & Wales under company number 10587541.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit an enquiry or use our services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following personal information:
Contact information: Your name, email address, telephone number and postal address.
Enquiry information: Details you provide when requesting information about our playground equipment, design, installation or maintenance services.
Business information: Company names, job titles and contact details where enquiries relate to schools, nurseries, councils or commercial organisations.
Technical information: Your IP address, browser type, device information and website usage data.
Communication records: Emails, telephone enquiries and other correspondence relating to our services.
We only collect personal information that is relevant to providing our services, responding to enquiries and operating our website.
2. How We Use Your Information
Forest Playground Equipment may use your personal information to:
Respond to enquiries about playground equipment and related services.
Provide quotations, product information and project recommendations.
Arrange site visits, consultations and installations.
Communicate about existing or prospective projects.
Manage customer relationships and provide ongoing support.
Improve our website, products and services.
Maintain business records and meet legal obligations.
Send marketing communications where permitted by law.
We do not sell your personal information to third parties.
3. Legal Basis for Processing Personal Data
Under UK GDPR, we must have a lawful basis for processing personal information.
We may rely on the following lawful bases:
Consent: Where you have agreed to receive certain marketing communications or accepted optional cookies.
Contractual necessity: Where processing is required to provide services or take steps at your request before entering into a contract.
Legitimate interests: Where processing is necessary to respond to relevant business enquiries, maintain customer relationships, improve our services or protect our business, provided these interests do not override your rights.
Legal obligations: Where we must retain or disclose information to comply with applicable laws and regulations.
We assess the appropriate lawful basis according to the purpose and circumstances of the processing.
4. How We Share Your Information
We may share personal information with trusted third parties where necessary to operate our business and deliver our services.
These may include:
Website hosting and technical support providers.
Email and communication service providers.
Customer relationship management and administrative systems.
Contractors, suppliers and installation partners involved in delivering projects.
Professional advisers, including accountants and legal representatives.
Regulatory authorities where disclosure is legally required.
We only share information where there is a legitimate business or legal reason to do so.
Where third parties process personal data on our behalf, we require appropriate data protection safeguards.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour and improve user experience.
Cookies may include:
Essential cookies: Necessary for the website to function correctly.
Analytics cookies: Used to understand website traffic and visitor interactions.
Functional cookies: Used to remember preferences and improve website functionality.
Marketing cookies: Used to measure advertising performance or support relevant marketing activities.
Where required by law, we obtain your consent before placing non-essential cookies on your device.
You can manage your cookie preferences through our website's cookie controls, where available, or your browser settings.
6. How We Store and Protect Your Data
Forest Playground Equipment takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include secure hosting, access controls, password protection and appropriate data handling procedures.
Although we take steps to safeguard your information, no method of electronic transmission or storage is completely secure.
7. How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.
Retention periods depend on the type of information and the reason for processing.
For example:
Customer and project records may be retained to manage ongoing services and contractual responsibilities.
Financial records are retained for the periods required by applicable tax and accounting legislation.
Enquiry records are retained only while they remain relevant to legitimate business purposes.
Marketing information is retained until consent is withdrawn or the information is no longer required.
When personal information is no longer needed, we securely delete or anonymise it.
8. Your Data Protection Rights
Under UK GDPR, you have several rights concerning your personal information.
These include:
Right of access: Request a copy of the personal information we hold about you.
Right to rectification: Ask us to correct inaccurate or incomplete information.
Right to erasure: Request deletion of your personal information in certain circumstances.
Right to restrict processing: Ask us to limit how your information is used.
Right to data portability: Request the transfer of certain personal information in a structured, commonly used format.
Right to object: Object to processing based on legitimate interests or for direct marketing.
Right to withdraw consent: Withdraw consent at any time where consent is our lawful basis for processing.
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, please contact us using the contact details provided on our website.
9. Marketing Communications
We may contact you with information about our playground equipment, installation services and related products where permitted by applicable marketing and data protection laws.
Where consent is required, we will obtain it before sending marketing communications.
You can opt out of marketing emails at any time by following the unsubscribe instructions or contacting us directly.
Opting out of marketing communications will not affect essential correspondence relating to existing enquiries, contracts or services.
10. Third-Party Websites
Our website may contain links to external websites operated by third parties.
Forest Playground Equipment does not control these websites and is not responsible for their privacy practices or content.
We recommend reviewing the privacy policies of external websites before providing personal information.
11. International Data Transfers
Some third-party service providers may process or store personal information outside the United Kingdom.
Where international transfers occur, we take appropriate steps to ensure personal information receives the protection required under UK data protection legislation.
These safeguards may include UK adequacy regulations or approved contractual protections.
12. Children's Privacy
Our playground equipment and services may be intended for environments used by children, including schools, nurseries and public playgrounds.
However, our website is primarily intended for adults, including parents, teachers, school administrators, facilities managers and organisations purchasing playground equipment.
We do not knowingly collect personal information directly from children through our website without an appropriate lawful basis.
If we become aware that personal information has been collected from a child without appropriate authorisation or another valid lawful basis, we will take appropriate action.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality or legal requirements.
Any updates will be published on this page with a revised date.
We recommend reviewing this policy occasionally to remain informed about how we handle personal information.
14. Contact Us
If you have any questions about this Privacy Policy or how your personal information is processed, please contact Forest Playground Equipment using the contact details provided on our website.
Data Controller:
Forest Playground Equipment
A trading style of Outdoor Places & Spaces Limited
Registered in England & Wales
Company Number: 10587541
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your personal information has been processed unlawfully.
We encourage you to contact us first so that we can attempt to resolve any concerns directly.